FAQ

Are Vee Organics products suitable for children?

Vee Organics products have been specially formulated for children to teenagers aged 7 to 17. They do not contain synthetic chemicals and a full ingredients list is provided on the bottle and on each individual product page of website. We recommend a patch test prior to full application.

Can I buy Vee Organics in store?

Our products are exclusive to the veeorganics.com online store. Shop with confidence right here.

Is Vee Organics based in Australia?

Yes! We are an Australian owned company operating and manufacturing our exclusive formulations right here on domestic soil. Our sister company Stem Organics has been operating since 2007 using the same ingredients we have used in Vee Organics, so you can be confident knowing that your children’s skin is in good hands.

Do you offer Discounts and Promotional Codes?

Yes we do! Follow our Instagram and Facebook Feeds for our latest offers. We also offer exclusive promotions and new product information to our email subscribers.

Can I become a Stockist or Reseller, is this possible?

Yes absolutely. Please contact us via email:info@veeorganics.com.

I want to become a brand ambassador. Do you offer this?

Yes absolutely. Please contact us via email:info@veeorganics.com.

Do you offer skin care products for adults?

Yes! Please head over to our sister company website –stemorganics.com. We have a diverse range of products for all skin types. We have been operating since 2007 with proven formulas that we know work.

What makes Vee Organics Unique?

We believe everything that you touch, or that touches you, matters. It's not about what ingredient is most in fashion today. Our organic formulations are based on over a decade of research and development with ingredients that work. Our sister company Stem Organics has been operating since 2007 using the same ingredients we have used in Vee Organics, so you can be confident knowing that your children’s skin is in good hands.

When it comes to skin health, we use natural and organic ingredients, leaving out nasty additives such as sulphates and parabens. The effectiveness of the Vee Organics range is a testament to our unique signature blend. Signature ingredients include: Organic Aloe (instead of water as our main ingredient unlike most skincare brands), known for its healing and soothing abilities. Australian Kakadu Plum, one of the highest plant sources of age fighting Vitamin C in the world. Pomegranate, rich with anti-inflammatory, antioxidant-rich polyphenols. Additionally, we include other organic and natural skin super nutrients, vitamins, minerals and extracts for their nourishing and repairing properties.

As we clearly identify the overall percentage of certified organic content in each product, you can be sure we take skin health seriously.

Are your products certified organic?

Vee Organics products contain up to 95% certified organic ingredients. Each ingredient that is certified organic is listed as so on the product labels and the website. All other ingredients whilst they may not be certified organic are natural ingredients with no parabens or sulphates included in any of our formulations.

Do you use artificial fragrances?

No. The wonderful smell is coming from the all-natural ingredients used in Vee products.

How soon should I use the product after opening?

All products have a 2 year shelf life before opening when stored out of direct sunlight and below 25C / 77F. The Period After Opening (or PAO) recommendation is 6 months.

Do I need to keep Vee Organics products in the fridge?

There is no need to keep the products in the refrigerator, but we highly recommend that they be stored out of direct sunshine, for example a bathroom cupboard where ideally this would be below 25C / 77F. It is important to protect precious ingredients from light deterioration, whilst maximising product effectiveness and shelf life.

I sometimes have an allergic reaction (usually unexpected) to certain products, do you think there might be anything in Vee Organics I could be allergic to?

Given we use natural ingredients the likelihood for reactions is considerably less. That said, always check the product ingredient list prior to purchasing to see if it contains an ingredient you will react to. The intensity of irritation and allergic reactions varies from person to person; therefore, we recommend a spot test prior to full application. Should a reaction occur, discontinue use immediately and seek medical advice.

Can I use all the Vee Organics products at the same time?

All our products are designed to create a holistic skincare routine and dovetail together. Please read the label to ensure you’re using the best combination of products possible. Frequency is also important, your Vee Organics product will outline how often you should use it get the optimal affect. Need help? Reach out, we’d love to hear from you.

I have rosacea, can I use your products?

Yes our products are suitable for rosacea prone skin.

I have eczema, can I use your products?

Yes our products are suitable for eczema prone skin.

Are your products gluten free?

Yes our products are gluten free, however, whilst we take all care to ensure no gluten is added in the mixing process, we cannot guarantee that there are no traces of gluten at the mixing stage.

Can I recycle the bottle once I’m finished with it?

Yes. Both the bottle and cap can be recycled through curb side domestic recycling services.

Do you use microbeads in your products?

No. We never use microbeads. We use willow bark as a natural exfoliant which is fully biodegradable.

Do you use Parabens or Sulphates?

No. Our products are chemical free!

Are your products cruelty free and vegan friendly?

Yes, all our products are cruelty free and vegan friendly.

What is a Face Roller?

Face rollers have been used for centuries as a skincare tool in China, traditionally made with precious, healing crystals. Our mini roller only has one stone which is designed for use on the cheeks, jaw and forehead. We do not have the smaller stone which is normally used for under the eyes, as we don't think it is necessary on young skin. It is a spiritual, energetic, therapeutic, (and pretty) tool.

What does a face roller do?

Crystal facial rollers are used in skin care to create both physiological, affecting the physical skin, and energetic, affecting the subtle body, shifts. Crystals oscillate and hold their frequencies. The electromagnetic energy from a crystal can transmit to balance and energise the skin. The rolling itself, helps with absorption of moisturisers and/or oils, gives a luxurious face massage and helps to maintain youthful, firm, vibrant and glowing skin.

What is Rose Quartz?

Rose Quartz is the ‘crystal of beauty and love’. It helps to ease tension + stress in the body, soothes anxiety, and increases self-love, which is essential when it comes to clear, smooth skin. The ancient Egyptians believed that it could be used to maintain a youthful appearance.

What type of skin can use a face roller

As it is made of natural materials, this is suitable for all skin types.

Can acne prone skin use a face roller?

Face Rolling is a massaging tool that has great benefits for acne like calming redness, bringing circulation to the skin, and can help relive stress in the face. Make sure to clean the roller before and after you use it. Also be gentle and don't press it down hard on your skin.

How do care for the face roller?

The face rollers are handmade which means they can be brittle. Pressing them too hard, leaving them in a steamy bath or dropping them can break the parts of the roller as well as the crystal. After every use, wipe your Crystal Roller gently with a soft damp cloth. Store your roller in a dry place. Do not expose the roller to harsh chemicals or cleaning agents as it would erode the finish and polish. Do not soak the roller in hot water.

What products can you use with the face roller?

The face roller is best used with the Dreamy Lush Moisturiser and/or the Fab Face Oil to assist with absorption into the skin

What is blue light?

Blue light is part of the visible light spectrum, existing within the 380 to 500 nanometer range. Approximately one-third of all visible light is considered high-energy visible, or "blue," light. While sunlight is a natural emitter of light, artificial sources of blue light include fluorescent lights, LED and LED televisions, computer monitors, smart phones and tablets.

Why do young eyes need blue light protection?

Blue light from natural daylight boosts alertness, increasing cognitive function and elevating a person’s overall mood. After sunset, darkness causes the body to produce melatonin, signalling to the body that it is time to sleep. This is the regular circadian rhythm, the body's natural wake and sleep cycle. Exposure to blue light for children, tweens & teens, at night disrupts this process, reducing melatonin release and telling the brain that it is still daytime. Reduced melatonin makes it harder to fall asleep and contributes to poor sleep quality. Proper sleep patterns are essential for youngsters and can cause antisocial behavious, depression and a number of other issues. In addition, excessive exposure to artificial blue light can also lead to digital eye strain, irritation and headaches. Children are more vulnerable than adults because their eyes absorb more blue light from digital devices.

Where is the artificial blue light coming from?

Artificial blue light is found in electronic devices and appliances that emits light which containing shades of blue, even if is not immediately apparent to the naked eye. Common sources include:

Personal devices such as smart phones and tablets
TV Screens including LCD, LED and Plasma displays
Computer monitors and laptop screens
LED lighting used in houses and commercial premises including strip lighting.
Fluorescent lighting used in workshops, offices and industrial spaces
Lights inside appliances including fridges and freezers

When should children, tweens or teens wear blue light glasses during the day

Kids should wear your blue light glasses if it is daylight outside but they are inside in artificial lighting conditions such as those found in a classroom or a library. Using blue light glasses in these conditions will reduce the amount of exposure from overhead lighting and electronic devices including device screens and smart boards.

Remember, regardless of if it is day or night, we recommend following the 20-20-20 rule when viewing devices with blue light: Take a 20-second break to view something 20 feet away every 20 minutes.

When should children, tweens or teens wear blue light glasses at night?

Kids should wear blue light glasses when:

watching LCD/LED/Plasma screens including during gaming
Using electronic devices including computers, laptops, smart phones and tablets
under LED lighting which is switched on.

Remember, regardless of if it is day or night, we recommend following the 20-20-20 rule when viewing devices with blue light: Take a 20-second break to view something 20 feet away every 20 minutes

How do I clean my blue light glasses?

Use the soft cloth provided to gently wipe the lenses on both sides. Over time you may notice a build-up on the lenses from skin oil, makeup or finger prints. To remove this you can wash the glasses in a bowl oftepid to warm water and diluted dishwashing detergent only.
Immerse the glasses in the water and gently rub the lenses with a microfibre or soft cotton cloth until they are clear.
Leave to air dry only.
Do not use hot water, laundry or household cleaners including abrasives as this will damage the glasses.

Do the blue light glasses come with a warranty?

Our blue light glasses come with a 6-month warranty for manufacturing defects only. We do not offer warranty for malicious or accidental breakage including scratches on lenses.

I need to update my details, where can I do this?

You can update your details, including billing and mailing address in the account section of this website. If you need help, please do not hesitate to reach out:info@veeorganics.com.

What payment methods do you accept?

We accept payment via Visa, MasterCard, American Express, Shopify Pay, PayPal, Apple Pay, Google Pay, After Pay and Zip Pay.

Are my details safe when I shop at veeorganics.com?

Vee Organics' website is hosted and managed by Shopify. Shopify ensures that the website is virus and malware free and is Level 1 PCI DSS Compliant. We take security very seriously.

Do I have to make an account to buy from you?

You can purchase as a guest however creating an account is free and very easy to do.

Do third parties have access to my name, phone number or email address?

No. We never sell, give or supply these details to third parties.

When will my parcel be shipped?

Generally, we ship orders of in stock products within 1-2 business days. Parcels will be sent via Australia Post from Sydney Australia. Delivery times will be dependent on your location and delays associated with COVID-19.

Can I change or cancel my order once I’ve placed it?

If you want to change/cancel your order please emailinfo@veeorganics.comas soon as possible. Unfortunately orders that have already been dispatched cannot be modified or cancelled.

Do you offer tracking?

Yes. we offer a tracking number with all orders – you will be notified of your tracking number as soon as your order is processed.

Do I have to be home to collect my parcel?

You can request your products be left by Australia Post, however in the event you will not be home, please ensure that they will not be left for any length of time in an area too hot or cold as this could affect their efficacy.

Do you deliver to PO Boxes?

Yes, we deliver to PO Boxes.

Will I be subject to taxes and/or import charges?

This will depend on the policies imposed by the government in your country.

Do you offer a returns policy?

Vee Organics is happy to offer a 30 day 100% money back guarantee on all individual products purchased via this website. To return the items please contact info@veeorganics.com to arrange a return on your order. Goods must be returned to be eligible for a refund. Please note we do not cover the cost of return shipping and recommend insuring the parcel in case of loss/damage in transit.

My order arrived damaged, what do I do?

We’re sorry to hear this, please email us atinfo@veeorganics.comand we will help you asap. Please include your name, shipping address and the order number.

My order is incorrect or missing an item. Help!