We at Vee Organics really want to make sure our customers are happy and stand by the quality of our products. If you have an issue with your products within 30 days of purchase, you are welcome to a full refund for any products purchased at either full price or a 20% discount or less. For any discounts 21% or over, we offer you a store credit within 30 days. The credit is in the form of a discount code and must be used all in the one transaction, it cannot be split into multiple transactions.
Our returns process is not free. Please email firstname.lastname@example.org so that we can organise a return label for you. The cost of this label for our US customers is $10. For customers outside of the US, we may ask that you please cover the cost of return shipping of your pieces back to our returns base in Australia. You may ship your package back to us through any postal carrier you choose and any fees for mailing the package will be due to the carrier you choose. We strongly suggest that you choose a shipping method with tracking.
Please email email@example.com and we will walk you through the process.
Not a problem! You can use the prepaid shipping label to send your items back in any packaging.
Your refund will be processed back to your original payment method within 10-14 business days after your return package is delivered to our base. Once you receive your refund notification, please allow an additional 5-10 days for your bank to post the amount to your account..
Afterpay will determine how to apply the refund to your order and adjust the payment schedule accordingly so that you are refunded in full. For further questions about your order, please feel free to reach out to Afterpay’s customer service team..
While we hope this never happens, you are more than welcome to refuse the delivery of your order - however, please know the costs of shipping your order, the cost of shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund of that order. Your refund will be processed when the package is received and inspected at our base in Sydney.
Not at all! You can still exchange or return if you sign up for our emails and use the 10% off code. We love being helpful - If this is your first time shopping with us we would love to hear from you and answer any questions you have before you place your order! Just email us at firstname.lastname@example.org!
While we hope this never happens, if you do receive an incorrectly coloured item or an an incorrect item, please contact us at email@example.com and we will help resolve your issue as fast as we can. Please include your name, order number, and a photo of the issue!